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Refund and Returns Policy

Understanding Our Digital Products Policy

Last Updated: October 19, 2025 | Effective Date: January 1, 2025

1. Introduction

Thank you for choosing Spookey for your digital product needs. We are committed to providing you with high-quality themes, software, scripts, accounts, and digital services at affordable prices. This Refund and Returns Policy outlines our guidelines regarding returns, refunds, and exchanges for all digital products purchased through our platform.

We strongly encourage all customers to carefully review product descriptions, specifications, screenshots, demos, and compatibility requirements before making a purchase. By completing a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by this Refund and Returns Policy.

⚠️ Important Notice: No Returns or Exchanges

Please note that digital product returns or exchanges are not permitted. Once a digital product has been purchased and delivered to you electronically, it is considered final and non-refundable. Due to the instant delivery nature of digital goods, all sales are final upon successful delivery.

2. Nature of Digital Products

Digital products are intangible goods that are delivered electronically. Unlike physical products, digital items cannot be “returned” in the traditional sense once they have been accessed, downloaded, or delivered. Our digital products include, but are not limited to:

  • WordPress Themes and Plugins: Premium themes, plugins, and extensions for WordPress websites
  • PHP Scripts and Software: Web applications, scripts, and software solutions
  • Digital Accounts: Premium accounts, subscriptions, and access credentials
  • Bundles and Packages: Curated collections of digital products and services
  • Subscriptions: Recurring access to digital services and products
  • Global Shopping Services: Digital shopping and procurement services

3. Why We Cannot Offer Refunds

Our no-refund policy exists for several important reasons related to the nature of digital commerce:

  1. Instant Delivery: Digital products are delivered immediately upon purchase completion, providing instant access to files, credentials, or services.
  2. Non-Returnable Nature: Once downloaded or accessed, digital content cannot be “returned” as the information has already been transferred to the customer.
  3. Fraud Prevention: A strict no-refund policy helps prevent fraudulent activities where customers might claim refunds after obtaining and using digital products.
  4. Business Sustainability: This policy allows us to continue offering premium digital products at competitive, affordable prices.
  5. Intellectual Property Protection: Digital products contain valuable intellectual property that cannot be reclaimed once shared.

ℹ️ Limited Exceptions to Our Policy

While we maintain a strict no-refund policy, we may consider exceptions under the following extraordinary circumstances:

  • Duplicate Charges: If you were accidentally charged multiple times for the same product
  • Technical Issues: If the product file is corrupted, incomplete, or cannot be accessed due to server errors on our end
  • Significant Misrepresentation: If the delivered product is fundamentally different from what was described on the product page
  • Non-Delivery: If you did not receive the product within 48 hours of purchase and our support team cannot resolve the issue

All exception requests must be submitted within 7 days of the original purchase date and will be reviewed on a case-by-case basis by our customer support team.

4. Before You Purchase

To ensure complete satisfaction with your purchase, we strongly recommend taking the following steps before completing your transaction:

4.1 Review Product Information

  • Carefully read the complete product description, features, and specifications
  • Review all screenshots, demo videos, and live previews when available
  • Check compatibility requirements with your server, platform, or system
  • Verify the product version, update frequency, and support availability
  • Read customer reviews and ratings to understand user experiences

4.2 Check Technical Requirements

  • Ensure your hosting environment meets the minimum technical requirements
  • Verify PHP version, database requirements, and server specifications
  • Confirm compatibility with your existing plugins, themes, or software
  • Check for any known conflicts or compatibility issues

4.3 Contact Support If Uncertain

If you have any questions, concerns, or need clarification about a product before purchasing, please don’t hesitate to contact our customer support team. We’re here to help you make an informed decision.

5. Customer Support and Assistance

While we cannot offer refunds for digital products, we are fully committed to ensuring your satisfaction through comprehensive customer support:

5.1 Technical Support

  • Installation guidance and setup assistance
  • Troubleshooting for technical issues and errors
  • Configuration help and best practices
  • Bug fixes and updates for supported products

5.2 Product Documentation

  • Comprehensive user guides and documentation
  • Video tutorials and step-by-step instructions
  • FAQ sections addressing common questions
  • Knowledge base articles and resources

5.3 Response Time

Our support team typically responds to inquiries within 24-48 business hours. Complex technical issues may require additional time for investigation and resolution.

6. Damaged or Defective Products

If you receive a digital product that is corrupted, incomplete, or significantly defective, please contact our support team immediately at [email protected] with the following information:

  • Your order number and purchase date
  • Detailed description of the issue or defect
  • Screenshots or error messages (if applicable)
  • Steps you’ve already taken to resolve the issue

Our team will investigate the issue and, if confirmed, provide you with a replacement product, corrected files, or alternative solution within 48-72 hours.

7. Subscription Services

For recurring subscription services and premium accounts:

  • Cancellation: You may cancel your subscription at any time, but no refunds will be provided for the current billing period
  • No Prorated Refunds: Cancellations do not result in prorated refunds for unused time
  • Access Continuation: You will retain access to the service until the end of the current paid period
  • Auto-Renewal: Subscriptions auto-renew unless cancelled before the next billing date

8. Chargebacks and Disputes

We take chargebacks and payment disputes very seriously. If you initiate a chargeback or dispute without first contacting our customer support team:

  • Your account may be suspended or permanently banned from our platform
  • Access to all purchased products and services may be revoked
  • Future purchases may be restricted
  • Legal action may be pursued for fraudulent chargebacks

We strongly encourage you to contact our support team first to resolve any issues before initiating a chargeback. We are committed to working with you to find a fair solution.

9. Your Consumer Rights

This policy does not affect your statutory rights as a consumer under applicable consumer protection laws in your jurisdiction. Some regions provide mandatory cooling-off periods or consumer guarantees that override our policy. If you believe you have additional rights under your local laws, please contact us with details of your jurisdiction.

10. Changes to This Policy

We reserve the right to modify, update, or change this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. The “Last Updated” date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy periodically to stay informed about our practices.