INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

🌐 How do I order from the website?

Select the subscription type > read the subscription details > put the product in the Cart>enter the Cart> complete the order.

📦Can we return or exchange the order?

"Please note that digital product returns or exchanges are not permitted. Once a digital product has been purchased and delivered, it is considered final. We appreciate your understanding and encourage you to review product details carefully before making a purchase. If you have any questions or concerns, feel free to reach out to our customer support for assistance. Thank you for your cooperation."

📞 How do I contact you?

  1. Look for the Chat Icon:

    • On the website page, typically in the lower-right corner, you may find a floating chat icon. It could be a speech bubble, a question mark, or another noticeable symbol.

  2. Click on the Chat Icon:

    • Click on the floating chat icon to open the chat box.

  3. Initiate the Conversation:

    • Once the chat box is open, there might be a greeting or a prompt asking how they can assist you. If not, you can initiate the conversation by typing a brief message explaining your inquiry.

  4. Provide Necessary Details:

    • Be specific about your issue or question. Include relevant details such as order numbers, account information, or any other information that can help the customer support team assist you more efficiently.

  5. Wait for a Response:

    • After sending your message, wait for a response from the customer support representative. They may take a moment to review your query and provide assistance.

  6. Engage in the Conversation:

    • Engage in the chat conversation. The customer support representative may ask for additional details or provide information to help resolve your issue.

  7. Follow Instructions or Troubleshoot:

    • Follow any instructions given by the customer support representative. They may guide you through troubleshooting steps, provide information, or offer solutions based on your inquiry.

  8. Express Gratitude:

  • Once your issue is resolved or your question is answered, express your gratitude and thank the customer support representative for their assistance.
💳Are the payment methods safe?

The payment methods are completely secure, fully encrypted, and provided with an SSL certificate, which means that all your credit card data is encrypted by the service provider (the bank).

⏳ How long does it take to deliver the order?

Products in the Premium store are delivered automatically after payment, but sometimes it needs to be delivered manually. Delivery of orders depends on the type of subscription and usually does not exceed 8 hours during working hours.

🕒 What are the working hours?

Working hours are from 9 am to 9 pm Nepali time, and some orders begin to be executed from 12 am Nepal time.

⚠️Free Digital Goods & Subscription Disclaimer

Our store offers select digital goods and subscription services completely free of charge. These services are provided as a courtesy, and we reserve the full right to modify, extend, or cancel them at any time, without prior notice and at our sole discretion.

As these services are free, clients do not hold any entitlement or legal claim over their availability or continuity. The company is not liable for any inconvenience caused due to changes, suspensions, or terminations of the service.

Users are welcome to enjoy the free services for as long as they remain available. However, access to such services is a privilege, not a guarantee, and may be revoked at any time.

By using our free digital goods or subscription offerings, you acknowledge and accept these terms.