👤 Account & Data Management Policy
Spookey – Account Creation, Data Protection & Deletion Guidelines
✅ Account Creation Policy
When you create an account with Spookey, you agree to provide accurate, current, and complete information. Your account is subject to our terms of service and the automatic deletion policies outlined below.
Account Registration Requirements: All users must provide valid contact information and agree to our terms and conditions. Each account is personal and non-transferable.
⏰ Automatic Account Deletion – 365 Days
Important: New accounts with zero (0) orders will be automatically and permanently deleted after 365 days of inactivity. This policy ensures our platform remains secure and efficient.
Accounts subject to automatic deletion:
- Accounts created but never used for purchases
- Accounts with no order history within 365 days
- Inactive accounts with no login activity for 365 consecutive days
- Accounts that remain dormant without any engagement
⚠️ No Recovery: Once deleted, account data cannot be recovered. Please ensure you complete at least one order within 365 days to keep your account active.
📊 Account Status Timeline
| Days Since Creation | Account Status | Action Required |
|---|---|---|
| 0-30 Days | Active – New | Welcome! Explore and make your first purchase |
| 31-180 Days | Active | Consider placing an order to maintain account |
| 181-300 Days | Warning | Place an order soon to prevent deletion |
| 301-365 Days | Critical | ⚠️ Account scheduled for deletion – Order now! |
| 365+ Days | Deleted | ❌ Account permanently removed (0 orders) |
🚨 Fraud & Misuse Account Termination
Spookey maintains a zero-tolerance policy for fraudulent activities, misuse, or violations of our terms of service. Accounts identified as engaging in fraudulent or malicious behavior will be permanently deleted without trace and without prior notice.
Fraudulent activities include but are not limited to:
- Providing false or fraudulent payment information
- Unauthorized use of payment methods or stolen credentials
- Chargeback fraud or payment disputes made in bad faith
- Creating multiple accounts to exploit promotions or discounts
- Attempting to manipulate or abuse our refund/return policies
- Engaging in harassment, spam, or prohibited content distribution
- Violating intellectual property rights or terms of service
- Bot usage, scraping, or automated abuse of our platform
❌ Fraudulent Orders – No Refunds Policy
All orders associated with fraudulent or misuse accounts will be immediately cancelled. The following strict actions will be enforced:
- All orders cancelled: Every order placed by the fraudulent account will be voided
- No refunds issued: No monetary refunds will be processed for cancelled fraudulent orders
- No replacements: Products or services will not be replaced or redelivered
- No appeals: Decisions regarding fraudulent activity are final and non-negotiable
- Legal action: Spookey reserves the right to pursue legal action for fraudulent activities
- Credit card reporting: Fraudulent activities may be reported to payment processors
⚠️ Permanent Ban: Users found guilty of fraud will be permanently banned from creating new accounts on Spookey. We maintain records to prevent repeat offenders.
❓ Frequently Asked Questions
🗑️ Personal Data Deletion Rights
In accordance with data protection regulations (GDPR, CCPA, etc.), you have the right to request deletion of your personal data. Spookey is committed to protecting your privacy and ensuring compliance with applicable data protection laws.
Step 1: Submit Request
Send a data deletion request to [email protected] with your account email and reason for deletion
Step 2: Identity Verification
We will verify your identity for security purposes (typically within 2-3 business days)
Step 3: Processing
Your data deletion request will be processed across all our systems (up to 30 days)
Step 4: Confirmation
You will receive email confirmation once your data has been permanently deleted
Important Note: Certain data may be retained as required by law, including transaction records for tax and accounting purposes (typically 7 years), and fraud prevention records to protect our platform and users.
💾 Data Retention & Security Measures
Spookey implements industry-leading security measures to protect your personal information:
✨ Keep Your Account Active & Secure
Follow these best practices to maintain a healthy and secure account:
- Complete at least one order within 365 days to keep your account active
- Keep your contact information and email address up to date
- Use strong, unique passwords (minimum 12 characters with mixed case, numbers, symbols)
- Enable two-factor authentication (2FA) for enhanced security
- Review your account activity and order history regularly
- Never share your account credentials or passwords with anyone
- Use official Spookey channels only – beware of phishing emails
- Contact support immediately if you suspect unauthorized access
- Read and comply with our terms of service and community guidelines
- Keep your payment information current and verify all transactions
📂 Your Data Rights
Under data protection laws, you have the following rights regarding your personal data:
- Right to Access: Request a copy of all personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data (Right to be Forgotten)
- Right to Restrict Processing: Limit how we use your data under certain circumstances
- Right to Data Portability: Receive your data in a machine-readable format
- Right to Object: Object to processing of your data for marketing or other purposes
- Right to Withdraw Consent: Withdraw previously given consent at any time
To exercise any of these rights, please contact our Data Protection Officer at [email protected]
💬 Questions or Concerns?
If you have questions about our account policies, data deletion procedures, need to report suspicious activity, or wish to exercise your data rights, our dedicated support team is here to assist you 24/7.
Contact Support Team
