Frequently Asked Questions

Ordering is simple and straightforward:

1. Select the subscription type or product you want
2. Read the subscription details carefully to ensure it meets your needs
3. Click “Add to Cart” to put the product in your shopping cart
4. Enter the Cart by clicking the cart icon in the menu
5. Review your order and proceed to checkout
6. Complete the order by providing payment and delivery information

Once your payment is confirmed, you’ll receive your digital products via email or in your account dashboard.

No Returns or Exchanges Policy:

Please note that digital product returns or exchanges are not permitted. Once a digital product has been purchased and delivered, it is considered final and non-refundable.

We appreciate your understanding and encourage you to review product details carefully before making a purchase. If you have any questions or concerns about a product, feel free to reach out to our customer support team for assistance before completing your purchase.

Thank you for your cooperation.

We’re here to help! Here’s how to reach us:

1. Look for the Chat Icon:

On the website page, typically in the lower-right corner, you may find a floating chat icon. It could be a speech bubble, a question mark, or another noticeable symbol.

2. Click on the Chat Icon:

Click on the floating chat icon to open the chat box.

3. Initiate the Conversation:

Once the chat box is open, there might be a greeting or a prompt asking how they can assist you. If not, you can initiate the conversation by typing a brief message explaining your inquiry.

4. Provide Necessary Details:

Be specific about your issue or question. Include relevant details such as order numbers, account information, or any other information that can help the customer support team assist you more efficiently.

5. Wait for a Response:

After sending your message, wait for a response from the customer support representative. They may take a moment to review your query and provide assistance.

6. Engage in the Conversation:

Engage in the chat conversation. The customer support representative may ask for additional details or provide information to help resolve your issue.

7. Follow Instructions or Troubleshoot:

Follow any instructions given by the customer support representative. They may guide you through troubleshooting steps, provide information, or offer solutions based on your inquiry.

8. Express Gratitude:

Once your issue is resolved or your question is answered, express your gratitude and thank the customer support representative for their assistance.

Yes, absolutely secure!

The payment methods are completely secure, fully encrypted, and provided with an SSL certificate. This means that all your credit card data is encrypted by the service provider (the bank) and processed through secure channels.

We use industry-standard security protocols to ensure your financial information remains protected at all times. Your payment details are never stored on our servers and are handled directly by trusted payment processors.

Accepted Payment Methods:

• Credit/Debit Cards (Visa, Mastercard, etc.)
• UPI Payments
• eSewa
• Cryptocurrency
• PayPal and other secure gateways

Most orders are delivered instantly!

Products in the Premium store are delivered automatically after payment. However, some products may need to be delivered manually depending on the type of service or subscription.

Delivery Timeline:

• Automatic Delivery: Immediate (within 5 minutes of payment confirmation)
• Manual Delivery: Usually does not exceed 8 hours during working hours

Delivery time depends on the type of subscription or product ordered. If you don’t receive your order within the expected timeframe, please contact our support team.

Our Support Hours:

• Regular Hours: 9:00 AM to 9:00 PM Nepal Standard Time (NST)
• Order Processing: Some orders begin processing from 12:00 AM Nepal time
• Automated Services: Available 24/7 for instant delivery products

While our support team operates during business hours, many of our digital products are delivered automatically, allowing you to make purchases and receive your orders at any time.

Important Notice About Free Services:

Our store offers select digital goods and subscription services completely free of charge. These services are provided as a courtesy, and we reserve the full right to modify, extend, or cancel them at any time, without prior notice and at our sole discretion.

Key Points:

• As these services are free, clients do not hold any entitlement or legal claim over their availability or continuity
• The company is not liable for any inconvenience caused due to changes, suspensions, or terminations of the service
• Users are welcome to enjoy the free services for as long as they remain available
• Access to such services is a privilege, not a guarantee, and may be revoked at any time

By using our free digital goods or subscription offerings, you acknowledge and accept these terms.

Download Quota Policy:

Each product comes with a download quota of 3 downloads within 365 days. This is to ensure fair usage and protect our digital products.

What happens when quota reaches zero?

If your download quota has been used up (showing “0 remaining”), you will no longer be able to access the file unless you have a backup copy.

Recommendations:

• Always keep a secure backup of your downloaded files immediately after purchase
• Store backups in multiple locations (cloud storage, external drive, etc.)
• Download your purchase as soon as possible after ordering

Need Access Again?

If you need access again after the quota is used, please reorder the product to reset your quota and regain access. This will give you a fresh set of 3 downloads for another 365 days.

Refunds to Spookey Wallet:

If your order is refunded due to a system error, cancellation, or any approved change, the refunded amount will be credited to your Spookey Wallet.

You can use this wallet balance for your next purchase of products or services on our platform. The credited amount does not expire, so you can use it anytime in the future.

Wallet Withdrawal Option:

If you prefer to withdraw the refunded balance instead of using it for purchases:

• Withdrawals to wallets such as eSewa or Khalti are available
• A 24-hour waiting period is required before the withdrawal can be processed
• You must provide your registered email address, the order number, and the withdrawal amount

Service Charge:

A Rs. 10 service charge applies to each withdrawal request. This fee will be deducted from the withdrawal amount.

These terms are part of our company’s wallet and refund policy.